Blog | Yetto

March 21, 2024 Expected vs Actual

Conway's Law and Order

In an organization's hierarchy, the tools we use are a reflection of two separate, yet equally important, identities: the culture of the teams who build it, and the identities of the people they affect. These are their stories.

Brian Levine

Co-Founder, CEO

March 13, 2024 Release Notes

What's in a status?

Is this 'Pending'? 'On hold'? What does 'Closed' mean, again? Why are you making me think about this hundreds of times a day?

Nick Cannariato

Co-Founder, COO

February 29, 2024 Expected vs Actual

AI can't do your job

AI isn't going to make your job obsolete. Capitalism might, but there are other options.

Brian Levine

Co-Founder, CEO

February 21, 2024 Expected vs Actual

Building and maintaining sources of truth

What is and isn't a source of truth and why that matters.

Brian Levine

Co-Founder, CEO

February 14, 2024 Expected vs Actual

Support is a dead-end job

Support is a bad job with no career path. Or so it seems if you look around. We can change that, but it won't be easy.

Brian Levine

Co-Founder, CEO

June 14, 2023 Internal Comments

You're Already Doing All Hands Support

From escalation-via-founder to sales calls and customers pinging employees on Twitter, your company is already doing all-hands support..they're just not doing it well.

Nick Cannariato

Co-Founder, COO

June 07, 2023 Internal Comments

Stop Doing All Hands Support

Company-wide all hands support is more harmful than helpful. It's become an industry standard for reasons that seem great on the surface. Those reasons don't hold up to close scrutiny. Let's scrutinize.

Brian Levine

Co-Founder, CEO

May 31, 2023 BCC