Internal Comments

Discussions, disagreements, and diatribes on the work of doing support.

June 14, 2023 Internal Comments

You're already doing all hands support

From escalation-via-founder to sales calls and customers pinging employees on Twitter, your company is already doing all-hands support..they're just not doing it well.

Nick Cannariato's Profile Picture

Nick Cannariato

Advisor

June 07, 2023 Internal Comments

Stop doing all hands support

Company-wide all hands support is more harmful than helpful. It's become an industry standard for reasons that seem great on the surface. Those reasons don't hold up to close scrutiny. Let's scrutinize.

Brian Levine's Profile Picture

Brian Levine

Co-Founder, CEO

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