May 01, 2024 Expected vs Actual Your metrics are bullshit Support work is done by teams of people -- not a collection of individual queue crushers -- and it takes diverse skills, dispositions, focuses, and areas of expertise to do well. The way we measure that work, however, doesn't reflect that. Nick Cannariato Advisor
June 14, 2023 Internal Comments You're already doing all hands support From escalation-via-founder to sales calls and customers pinging employees on Twitter, your company is already doing all-hands support..they're just not doing it well. Nick Cannariato Advisor
May 31, 2023 BCC Stop giving me take homes Let's rethink hiring practices and focus on respect, equity, and truly understanding a candidate's worth. Nick Cannariato Advisor
