Nick Cannariato

Support work is done by teams of people -- not a collection of individual queue crushers -- and it takes diverse skills, dispositions, focuses, and areas of expertise to do well. The way we measure that work, however, doesn't reflect that.

Nick Cannariato

Co-Founder, COO

March 13, 2024 Release Notes

What's in a status?

Is this 'Pending'? 'On hold'? What does 'Closed' mean, again? Why are you making me think about this hundreds of times a day?

Nick Cannariato

Co-Founder, COO

June 14, 2023 Internal Comments

You're Already Doing All Hands Support

From escalation-via-founder to sales calls and customers pinging employees on Twitter, your company is already doing all-hands support..they're just not doing it well.

Nick Cannariato

Co-Founder, COO

Nick Cannariato

Switch on

Connect your help desk to your customer data

Hell is other labels

Yetto is now available in beta!

Your metrics are bullshit

What's in a status?

You're Already Doing All Hands Support