Blog

Writing about building Yetto and the craft of Support.

October 17, 2024 Release Notes

Notifications - keeping you organized

Your support queue is busy. You can feel calm through it all. We can help.

Brian Levine

Co-Founder, CEO

October 11, 2024 Expected vs Actual

Automaton and on and on

Automation is important. But understanding the work comes first.

Brian Levine

Co-Founder, CEO

September 05, 2024 Engineering

Assigning roles and tailoring permissions

One size authentication does not fit anyone.

Garen Torikian

Co-Founder, CTO

August 29, 2024 Release Notes

Smarter summaries with switches and content references

You know what you need, and we're gonna give you tools to get there

Nick Cannariato

Co-Founder, COO

August 22, 2024 Expected vs Actual

Hiring your first Support Professional

How to hire your first support team member and how to build the team from there. It's not hard, but small mistakes here can cause problems for years.

Brian Levine

Co-Founder, CEO

August 20, 2024 Engineering

Chainable filters, flexible HTML

Turning text into HTML for fun, profit, and creative expression.

Garen Torikian

Co-Founder, CTO

August 06, 2024 Release Notes

Open signups for Yetto beta!

No more applications. Signup to get immediate access to a better support help desk.

Brian Levine

Co-Founder, CEO

August 01, 2024 Engineering

How our labeling system works

How everyone else does it doesn't matter.

Garen Torikian

Co-Founder, CTO

July 30, 2024 Expected vs Actual

Why do we do this?

Different people have different reasons for getting into support. There's no common path here. And that's a good thing for us.

Brian Levine

Co-Founder, CEO

July 25, 2024 Release Notes

Switch on

Automation should be easy to set up and easy to maintain. Why is that so hard?

Nick Cannariato

Co-Founder, COO

July 23, 2024 Release Notes

Connect your help desk to your customer data

Maybe the real customers we supported were the friends we made along the way.

Nick Cannariato

Co-Founder, COO

July 18, 2024 Release Notes

Hell is other labels

We label everything except that which we hold deepest in our hearts.

Nick Cannariato

Co-Founder, COO

Blog

Notifications - keeping you organized

Automaton and on and on

Assigning roles and tailoring permissions

Smarter summaries with switches and content references

Hiring your first Support Professional

Chainable filters, flexible HTML

Open signups for Yetto beta!

How our labeling system works

Why do we do this?

Switch on

Connect your help desk to your customer data

Hell is other labels

Sign up for Yetto's newsletter to hear hot takes, feature announcements, & more!