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Use AI-generated replies as part of your autoreply workflow. It's not a bot, it's another tool in your belt.
Brian Levine
Co-Founder, CEO
Use AI-generated replies as part of your autoreply workflow. It's not a bot, it's another tool in your belt.
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How do we show the value of Support? What does that even mean? Why are we doing this?
Access Salesforce data without logging in to Salesforce. No magic. No midi-chlorians.
Extract keywords from conversations to automatically triage the queue.
Leading through challenges - political, financial, social, personal - is difficult. Let's talk about it.
Use Yetto alongside your existing tech stack. All gain, no pain.
Yetto switches have a whole new look but the same awesome powers.
Save snippets and full replies to reuse where and when you need them.
Yetto can now send autoreplies so you can respond to your customers without even typing.
You can create Yetto switches to perform work in the future, because everything is timing.
Rich text makes the reading and writing experience poorer
Use switches to notify your team in Slack whenever a new conversation arrives in Yetto.
Taking time off from Support is easier said than done. How can you and your team relax and recharge when customers always need your help? Let's look at some options together.
Stop manually triaging and assign conversations to team members automatically.
Hey, Product and Engineering teams. You want some ideas on how to work more closely with your Customer Support teams. I've got some thoughts on that.
Here's a closer look into leveraging Docker's `ONBUILD` command to generate base abstractions.
In the field of software development, it's said that 'patterns emerge through practice.' The same is often true for our team workflows. So why do we let other people write our patterns for us?
Making support a profit center has its problems. We can mitigate them... but let's just not do it in the first place.
There. I said it. But that doesn't have to be a bad thing!
Your support queue is busy. You can feel calm through it all. We can help.
Automation is important. But understanding the work comes first.
One size authentication does not fit anyone.
You know what you need, and we're gonna give you tools to get there
How to hire your first support team member and how to build the team from there. It's not hard, but small mistakes here can cause problems for years.
Turning text into HTML for fun, profit, and creative expression.
No more applications. Signup to get immediate access to a better support help desk.
Different people have different reasons for getting into support. There's no common path here. And that's a good thing for us.
Maybe the real customers we supported were the friends we made along the way.
We label everything except that which we hold deepest in our hearts.
We're ready to let you all at this. You can now apply for access to Yetto on our home page.
Support is often 'too busy' to implement changes that could positively impact the team and the customers.
Unhappy support teams have reasons to be unhappy, but they don't know what to do about it.
Support work is done by teams of people -- not a collection of individual queue crushers -- and it takes diverse skills, dispositions, focuses, and areas of expertise to do well. The way we measure that work, however, doesn't reflect that.
In an organization's hierarchy, the tools we use are a reflection of two separate, yet equally important, identities: the culture of the teams who build it, and the identities of the people they affect. These are their stories.
Is this 'Pending'? 'On hold'? What does 'Closed' mean, again? Why are you making me think about this hundreds of times a day?
AI isn't going to make your job obsolete. Capitalism might, but there are other options.
What is and isn't a source of truth and why that matters.
Support is a bad job with no career path. Or so it seems if you look around. We can change that, but it won't be easy.
From escalation-via-founder to sales calls and customers pinging employees on Twitter, your company is already doing all-hands support..they're just not doing it well.
Company-wide all hands support is more harmful than helpful. It's become an industry standard for reasons that seem great on the surface. Those reasons don't hold up to close scrutiny. Let's scrutinize.
Let's rethink hiring practices and focus on respect, equity, and truly understanding a candidate's worth.
What we're building, how we're building it, what we're reading, what we're eating, and what bees are in our collective support bonnet. (There are lots. It's getting dangerous.)