You're Already Doing All Hands Support
From escalation-via-founder to sales calls and customers pinging employees on Twitter, your company is already doing all-hands support..they're just not doing it well.
Co-Founder, COO
Internal Comments
Discussions, disagreements, and diatribes on the work of doing support.
Stop Doing All Hands Support
Company-wide all hands support is more harmful than helpful. It's become an industry standard for reasons that seem great on the surface. Those reasons don't hold up to close scrutiny. Let's scrutinize.
Co-Founder, CEO